What We do?
In Business For 20 Years
Property management falls into two main categories: homeowners associations and rentals.
Many management companies provide only one of these services. Strangely, managing rentals requires a license, while managing homeowners associations presently does not.
What We do?
In Business For 20 Years
Property management falls into two main categories: homeowners associations and rentals.
Many management companies provide only one of these services. Strangely, managing rentals requires a license, while managing homeowners associations presently does not.
What We do?
In Business For Over 20 Years
Property management falls into two main categories: homeowners associations and rentals.
Many management companies provide only one of these services. Strangely, managing rentals requires a license, while managing homeowners associations presently does not.
Homeowners Associations
Responsible for Board decisions regarding the appearance and maintenance of common areas.
We coordinate intermittent services such as recycling, trash pick-up, towing, roof cleaning, seasonal pesticide treatment, project management and much more.
Ensuring that rules and policies are followed.
Sharing information with homeowners.
Emergency calls are always answered by community managers, and not by an answering service.
Rental management
4 facets
1. Preparing the property to receive tenants
2. Scrutinizing the prospective tenants
3. Handling tenants, safety and integrity unit issues
4. Providing accounting services
What Others Say
Some people have taken time to provide a paragraph or two sharing their thoughts about us. Here are a few samples.
Jonathan and the staff are a pleasure to work with and I appreciate Jonathan's knowledge, temperament and expertise in dealing with day-to-day operations.
Gary is the most efficient manager I have dealt with to date. We are lucky to have this amazing staff of people at Pilot and the great handymen we have now and the vendors we have -we should all be grateful at this time for a lot of things.
Rick Cremin is amazing! Home accessed my project request within 24 hours and reported back his findings to the board: within a week it was approved and work started: when the project manager hit the landscape line he was there within 15 minutes! This HOA has had many management companies over the last 8 years and I have never seen a management company so responsive! 5 stars to Pilot Property management and Rick Cremin!
I had the pleasure of dealing with Debbi Costas today. I needed a copy of the CC&R's for our condo and she was able to provide it to me quickly and efficiently. I had similar experiences with other staff members of Pilot. I would recommend Pilot to anyone looking for a good property management company.
Dear Rick, We are so very thankful to have you here at Lomas Santa Fe Villas. Thank you for the incredible work and effort you've put into getting us back on track and up to speed. We appreciate everything you've done for us and look forward to continue to work together in the future.
Dear Yolanda, I want to thank you from the bottom of my heart for all you and those at Pilot Property Management have done for our community.
Gary, Just a quick note to say thank you for your service and patience with us. You work very hard. I appreciate your attention to detail, your professionalism and respectful and professional behavior.
I don't always want to send extra emails to say you're welcome and thank you over and over again, because it gets to be one more email to open every time. So please note, I am always thankful and especially these not so big projects. They take valuable time and forethought. Keep up the great work Sonya.
Thank you again for all of your outstanding work! I so appreciate it and I am very impressed by your follow through as well as the way you communicate with community members.
Thank you so much! I have to share with you that previous to our conversation yesterday I hadn't had good experiences with Pilot recently, however, you were kind, had a helpful attitude and really redeemed Pilot's reputation in my eyes! Nicely done! Being in a service industry as both of are it is important to have a good attitude.
First, Don and I want to say how much we appreciate everything you did for our Homeowners Association over the past several years. We deeply admire the skills and professionalism that you brought to our chaotic little HOA. Over the years, as Don and I have lived in many places and belonged to numerous HOAs, we have never had such an experienced, patient and thoughtful HOA Manager. Thank you.
Just wanted to say THANKS so much for having us " declutter" and also in helping us do it ......... You are really ONE OF A KIND and I appreciate u so much 🙂 🙂 🙂 🙂
Lisa I just want to thank you so much for being patient with all this. If no one has told you today I am telling you now "You are Awesome"!
You have tackled so much in two months-like the rules and regs, the open items with electric charging station, checking up on trash pickup, walking the property and talking to homeowners about violations all while managing COVID19 issues.
You guys are doing great job, I've been impressed and having gone through 3 management companies during the past 5-6 years, I believe our HOA is finally on the right track with Pilot.
Good morning Melanie!
Thank you once again for being so prompt & prompt & thorough in your response. It is always a pleasure speaking with you & it is so refreshing to have complete confidence that you will take care of things properly the very first time.
If I was to run a business again, I would try to hire you in a heartbeat, as you are a shining example of the ideal employee!
Sonya, Thank you so much. I appreciate your attention to the 🐝 problem at Avocado Gardens Homeowners Association and taking time from your weekend to address this issue was above and beyond. You are a credit to your company.
Home accessed my project request within 24 hours and reported back his findings to the board: within a week it was approved and work started: when the project manager hit a landscape line he was there within 15 minutes! This HOA has had many management companies over the last 8 years and I have never seen a management company so responsive! 5 stars to Pilot Prpoerty management and Rick Cremin! 👏🏻👏🏻👏🏻👏🏻 Thank You!
You’re the best!
Fast, accurate, responsible, pleasant, Customer service oriented—all late on a Friday afternoon. Exceeding expectations. Well done. Much appreciated.
I highly recommend Pilot Property Management, Inc. to any community association that is considering seeking a change in property management. Since their arrival, the Board of Directors of Del Mar Palms in Del Mar, CA has noticed considerable change for the better. I feel confident in recommending Pilot Property Management, Inc. to any association that is looking for qualified and industrious management
Pilot Property Management has performed in a highly professional, competent manner in all aspects of their work, and I recommend this firm wholeheartedly to any association seeking a caring, responsive, and knowledgeable management company.
On behalf of the Saltaire Homeowners Association of Carlsbad, CA, a development consisting of 60 single family homes, I highly recommend Pilot as a management company for homeowners associations. In the year or so that they have managed our association, they have made continuous on-site visits, including walking association common areas to evaluate landscaping, checking out homes for possible code violations, and have maintained close coordination with the Association Board. This increased vigilance and attention to detail by Pilot officials has resulted in timely resolution of problem areas within the development.
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